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Ordering and Shipping

Viewing Merchants In An Entertainment Book

You can review a sample of participating merchants in a specific area by going to shop.entertainment.com and selecting the edition that you are interested in details for. You will find a list of areas/cities t...

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Buying a Book as a Gift

The book makes a great gift! When purchasing a book on shop.entertainment.com, you will have the ability to ship books directly to your friends or family. ONLY one ship to location can be listed per order. I...

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Received Wrong Edition in Order

If you received an incorrect edition within the order that you received, please send us an email within 14 days of the package being received. Please include the following information: First Name: Last Name: ...

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Need a U.S. Return Label

Need a pre-paid Merchandise Return Label for an Entertainment Book? You will need the order number (beginning with the letter 'S') and the email address associated with the order to create a return label. S...

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Need a Canadian Return Label

ONLY FOR CANADIAN CUSTOMERS Follow these instructions to create a return label using Canada Post’s self-service online portal: 1. If your order contained a book for a United States city or market or it was...

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Delivery to P.O. Boxes or Military Bases

We can ship to P.O. Boxes or military bases using our standard shipping option only within the United States. Our standard shipping (7 - 10 business days) method involves the U.S. Postal Service addressing the ...

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My book is damaged

We would like to apologize for any product that you received that arrived in a damaged condition. We stand by our product and want to make sure you are receiving your order the way it was intended. A damage bo...

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Not all the books I ordered arrived

With multiple book orders, before any books are declared missing, please verify that you have gotten all the packages associated with your order. On the packing slip there will be a Box 1 of # message. If you...

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Why am I being charged more than the sale price?

If there is a sale on Entertainment books and you are being charged full price for your order, it is possible that you have not entered the promo code necessary to receive the sale price. Please follow the s...

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Credit Card Safety with Online Purchase

Credit card information is safe when you use the shop.entertainment.com website. We process customer orders and collect and store personally identifiable information using Secure Sockets Layer (SSL) encryption ...

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