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Merchant did not honor/recognize my coupon

In some rare instances a merchant may refuse to honor your discount.  Examples are:

  • Business/franchise closing or changing ownership
  • Merchant decision to opt out of the program after the Entertainment Book published with their authorized ad included
  • Unforeseen change in the merchant's establishment, etc.

To minimize exposure to these sorts of issues, we recommend that you call a merchant prior to visiting to ensure they are honoring the discount. 

If a merchant that is listed on® did not honor your discount, please contact our Member Services team to let them know. Please send us an email with the following information in the body of the email:

  1. Name of the merchant
  2. Address of the merchant (street, city, state/providence)
  3. Offer you tried to use
  4. Date you tried to use
  5. Name of the person you spoke to (if you recall)
  6. Reason why the offer was denied
  7. Select the subject line: Merchant did not honor the discount or is closed
Please know that issues like this are not common occurrences. Entertainment takes complaints such as this very seriously. The Rules of Use state that Entertainment will not be responsible if an establishment refuses to honor a coupon, however, we will attempt to secure compliance. Entertainment will investigate this matter and try to resolve it as quickly as possible.  You will NOT receive a follow-up message on the status of the merchant not honoring the discount.

Click here to send us a message. 

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